AI

Custom AI Service

Bespoke AI builds for problems no off-the-shelf tool solves. Product matching, demand forecasting, multilingual support, intelligent triage, scoped per project.

What is it?

What is Custom AI Service?

Off-the-shelf AI tools cover the common ecommerce use cases reasonably well: chatbots, generic content generation, basic image processing. But every brand has at least one operational problem that those tools cannot solve at the quality bar required. A jewelry brand needs visual product matching against customer-submitted reference photos. A multi-brand retailer needs demand forecasting that accounts for regional preferences. A bilingual store needs customer-support summarization in two languages with consistent voice. A high-velocity dropshipper needs supplier-quality scoring across millions of SKUs. These are not problems an AI starter pack solves. They are problems we scope, design, build, train, and operate on a per-project basis.

AI

What's included.

Everything in this service

Problem Scoping

Structured discovery to define the AI problem precisely: what input is available, what output is required, what counts as success, what is the human-baseline performance, and what budget the build can sustain.

Architecture Design

Selection of the right model approach (zero-shot prompting, few-shot, fine-tuning, RAG, custom training, or hybrid) based on the problem characteristics. Cost and latency forecasted before any build.

Build + Training

Implementation in your preferred infrastructure (your AWS, our hosting, or hybrid). Training data curated and labeled where required. Evaluation pipeline built before model goes live.

Evaluation Framework

Every custom AI build comes with a documented evaluation suite: accuracy, precision, recall, latency, cost per inference. Baselines tracked over time. Regression alerts if model performance degrades.

Production Deployment

API endpoints, queue workers, or batch jobs depending on use case. Authentication, rate limiting, error handling, and monitoring configured. Model version pinning and rollback capability.

Ongoing Optimization

Monthly model review covering accuracy, cost trajectory, and emerging failure modes. Retraining cycles scheduled where needed. New model versions evaluated and rolled out with confidence intervals.

Why it matters

Why this matters for your store.

Custom AI is justified when off-the-shelf tools either cannot solve the problem at all, or solve it poorly enough that the cost of running them outweighs the value delivered. The economic case is clear when you compare the labor cost of doing the work manually (or the lost-opportunity cost of not doing it) against the build cost plus ongoing inference cost. We have built custom AI for product matching, demand forecasting, intelligent customer triage, supplier scoring, ad-creative classification, fraud detection, and multilingual content generation, each justified by a clear ROI case before the project started.

Our Approach

How we do it.

01

Problem Discovery

Two-hour structured session to define the problem, the data available, the required output, and the human-baseline performance. We tell you on this call whether AI is the right answer or whether something simpler would work.

02

Architecture + Quote

Architecture document covering model approach, infrastructure requirements, training data needs, ongoing inference cost forecast, and fixed-price quote for the build.

03

Build + Evaluate

Iterative build with evaluation milestones every 2 weeks. You see model performance metrics throughout the build, not just at the end.

04

Deploy + Operate

Production deployment, monitoring configured, documentation handed over. Optional ongoing operations retainer or we hand off to your engineering team with full handover.

Questions

Common questions.

How is this different from AI Workflows or AI Agents?
AI Workflows and AI Agents are productized services with predictable patterns. Custom AI Service is for problems that do not fit any of those patterns: specialized models, custom training data, unusual infrastructure requirements. If we cannot solve your problem with our productized services, this is where it goes.
What does a custom AI build typically cost?
Highly variable. Simple custom prompt + RAG builds run USD 8,000 to 25,000. Custom-trained models with proprietary training data run USD 30,000 to 150,000. We quote per project after the architecture session.
Will the model be hosted by you or by me?
Your call. We can host on our infrastructure (Render, Railway, AWS), set up hosting on your AWS or GCP account, or use vendor-hosted APIs (Anthropic, OpenAI, Cohere) directly with your accounts and keys.
Do I own the model and the code?
Yes. Code, model weights (where applicable), training data documentation, and infrastructure-as-code definitions are all yours. We do not retain any rights or hold any leverage to keep you locked in.
How long does a custom AI build take?
Simple builds: 4 to 8 weeks. Standard custom models: 10 to 16 weeks. Complex builds with novel training data: 16 to 26 weeks. We share a timeline before kickoff and report weekly against it.
What happens if the model does not work?
Every project has an evaluation gate. If by week 6 the model has not hit minimum viable accuracy thresholds, we pause, reassess approach, and either pivot or refund the unused engagement budget. We do not ship broken AI.
Work With Us

Ready to get started?

Book a free 30-minute call and walk us through the AI problem you have not been able to solve with off-the-shelf tools. We will tell you whether it is buildable, what it would cost, and what ROI looks like.

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