Shopify store management services
Your Shopify store, run every day.
ScaleWise VA runs the day-to-day of Shopify stores from Islamabad: orders, the customer inbox, listings, stock and suppliers, and Klaviyo. Every store gets a named lead and a backup who knows it. Month to month, from 5 hours a week, starting in 3 to 5 business days.
What's included
A day in your store, handled.
Store management is the recurring work that keeps a Shopify store trading. This is what it covers, in the order a store's day asks for it.
Not in the retainer
- Ad strategy and media planning. We can launch ads to a plan you already have. Paid ads
- Custom theme code and redesigns. Store redesign
- First thing
Orders and the exceptions in them
Holds, fraud flags, address fixes, split and partial fulfilments, orders stuck with a supplier or 3PL. Handled in your Shopify admin, and anything that needs your call is flagged instead of guessed.
- Through the day
The customer inbox
Where is my order, returns, exchanges, sizing and product questions, answered in your voice and by your refund rules. We learn the voice from emails you have already sent.
Customer support - Most days
Listings, collections and the catalogue
New products with their variants, specs, tags, SEO fields and images. Sold-out items pulled from featured spots, collections rebuilt when stock moves, big edits done by spreadsheet import instead of one product at a time.
- Every week
Stock and suppliers
Reorder points checked, purchase orders sent, ship dates chased, backorder and restock dates kept honest on the product pages.
- On your calendar
Email and SMS in Klaviyo
Campaigns built and scheduled to your plan, flows checked so they still fire, lists kept tidy.
Email and SMS - After every update
Apps and store health
Apps that break after an update, broken links, a checkout that needs a test order, a form that stopped showing on phones.
- End of the day
What got done, in writing
Every hour logged in Tarly against the task behind it, and anything waiting on you listed in one place, so you are never chasing an update.
Pricing
Priced by the work, not by a package.
Store work ranges from routine order and inbox hours to specialist builds, so there is no one monthly figure. After a 30-minute call you get a written quote for your store.
- Hours a week
- From 5. Most of the cost is simply how much store work there is.
- The kind of work
- Order, inbox and listing hours start at $4. Specialist work, like a Klaviyo build or a theme fix, is quoted higher.
- How much you sell on
- One Shopify store is simpler than a store plus Amazon, Etsy or TikTok Shop.
- Month to month
- Two weeks’ notice
- Starts in 3 to 5 business days
- Minimum 5 hours a week
The alternatives
How it compares with the other ways to get help.
| Question | ScaleWise VA | A freelancer | A VA staffing agency | An agency retainer | An in-house hire |
|---|---|---|---|---|---|
| Least you can buy | 5 hours a week | One job | Often 20+ hours a week | A monthly package | A full-time salary |
| Commitment | Month to month | Per job | Varies | Often 6 to 12 months | An employment contract |
| Who manages the work | We do, with a named lead | You do | You do, once they place someone | They do | You do |
| When someone is off | A backup who already knows your store | The work stops | A replacement, after onboarding | Usually covered | The work stops |
| Written procedures for your store | Yes, and you keep them | Rarely | Rarely | Sometimes | Only if you write them |
Typical cases, not every provider. If you only need extra hands you will manage yourself, a dedicated Shopify VA is the lighter option.
Access and security
Your store stays yours.
How we get in
- A staff account in your name, never the owner login
- Only the permissions the work needs: orders, products, customers, content
- Two-step sign-in on every account we use
- Your inbox, Klaviyo and apps through their own user invites, not shared passwords
What we never touch
- Payments, payouts and billing
- Store ownership or transfer
- Deleting staff or changing your plan
- Anything after you remove the account, which you can do yourself in one click
What each staff permission allows is set out in Shopify's help center.
Getting started
The first two weeks.
- Day 0
A 30-minute call
What the store sells, what eats your week, and what you never want touched. You get a written quote after.
- Days 1 to 5
Your lead and backup, briefed
Both are matched to your store and briefed within 3 to 5 business days. Staff accounts go in; the owner login never does.
- Week 1
Learning the store
Every recurring task gets written down as a procedure, the German-derived systems way we run every store: the trigger, the steps, what done looks like, and what to do when reality does not match.
- Week 2 on
The day-to-day is ours
Orders, inbox, listings and the rest run without you, with hours logged as they happen and a check-in each week.
We work from Islamabad (UTC+5) and with every time zone our stores are in: US, UK, European and Australian. A US store has someone on during its own working day, and what gets done overnight is waiting in the morning.
A store we run
Rera Jewels, run every day since November 2025.
A jewelry brand whose buyers arrive from short-form video. We run the day-to-day: listings, the customer inbox, suppliers, and scheduling the video that brings buyers in.
- products listed
- 1,000+
- videos scheduled
- 10,000+
- YouTube subscribers reached
- 100k
Also run every week: Mistfall, a fashion label whose 156 products across eight collections we keep in order, redesigned without the store going offline.
What store owners say
4.9 from 17 reviews on FiverrAlwaz manages our Shopify store as a virtual assistant. I highly recommend him to anyone seeking support within his areas of expertise, he consistently completes tasks efficiently and effectively.
Memduh G. Store founder and CEO · Upwork
Smart suggestions and very responsive. For the first time I am confident my Shopify store is in the right hands.
Rex M. United States · Fiverr, repeat client
Alwaz was efficient, reliable, and truly improved my Shopify store operations. Great communication and attention to detail. Highly recommended.
Millie T. United States · Fiverr
Alwaz helped strengthen the technical foundations of Studio Neutral by resolving Klaviyo email authentication, DNS configuration and Shopify integrations… I particularly appreciated the detailed documentation and the editable Klaviyo template.
Ann Marie M. Studio Neutral, Ireland · Fiverr, repeat client
Alwaz is efficient, reliable, and proactive. He made our store operations smooth and stress-free. Highly recommended.
Carey N. United States · Fiverr
Alwaz is amazing! He has done excellent work on my website and e-commerce store and is always very prompt and professional with communication.
Kathleen O. United States · Fiverr, repeat client
What does Shopify store management include?
Store management covers the recurring work that keeps a Shopify store trading: order exceptions and fulfilment problems, the customer inbox, product listings and collections, stock and supplier follow-ups, Klaviyo campaigns and flows, and app and store health checks. Ad strategy and custom theme code are separate services.
How much does Shopify store management cost?
It is priced by the work, not by a package. Dedicated hours for order, inbox and listing work start at $4 an hour, and specialist work such as a Klaviyo build or a theme fix is quoted higher. After a 30-minute call you get a written quote for your store.
Is there a minimum or a long contract?
The minimum is 5 hours a week. Engagements run month to month with two weeks' notice, so you can add hours for a busy season and drop them again after it.
How fast can you start?
Your lead and backup are matched to the store and briefed within 3 to 5 business days of the call. The first week goes on learning the store and writing its procedures, and from the second week the day-to-day runs without you.
Do you need full admin access to my Shopify store?
No. We work from a staff account with only the permissions the work needs, never the owner login. Payments, payouts, billing and store ownership stay with you, and you can remove our access yourself at any time from Settings, then Users and permissions.
Who does the work, and what happens if they are off?
Every store gets a named lead and a backup who knows it, from a team of ten in Islamabad. Because each recurring task is written down as a procedure, the backup picks the work up without you having to explain the store again.
What time zone do you work in?
Islamabad, UTC+5, and we work with every time zone. US, UK, European and Australian stores each have cover in their own working hours, and for a US store, work done overnight is ready in the morning.
Will customer replies sound like my brand?
Yes. We learn your voice from emails you have already sent and follow your own refund, return and exchange rules. Anything those rules do not cover comes to you instead of being guessed.
Which tools do you work in?
Your Shopify admin first, then whatever the store already runs on: Klaviyo, your helpdesk or Shopify Inbox, your shipping and fulfilment apps, and spreadsheet imports such as Matrixify for bulk catalogue edits. Every hour is logged in Tarly against the task behind it.
How is this different from hiring a Shopify virtual assistant?
A virtual assistant is a person you manage yourself. Store management is the same hands-on work with the management included: a named lead, a backup, written procedures and logged hours, under one quote. If you only need an extra pair of hands, a dedicated Shopify VA is the lighter option.
How will I know what got done?
Every hour is logged in Tarly with the task behind it, so you can see the work as it happens, and there is a check-in each week. Anything waiting on your decision is kept in one list instead of scattered across messages.
Is my store too small for this?
If the store gives you about 5 hours of recurring work a week, it is big enough to start. You can begin with the part that takes most of your time, such as the inbox or listings, and add more as the hours grow.
Further reading
- Shopify VA services pricing in 2026: what you actually get at each tier 7 min
- The best Shopify operations partner in 2026: seven questions that find it 4 min
- Combining Shopify store management and customer support under one agency: when it pays off 3 min
- Your first 90 days with a Shopify VA: a 30-60-90 onboarding plan 7 min
Hand over the day-to-day.
A 30-minute call: what your store sells, what eats your week, and a written quote after. Month to month, from 5 hours a week.
“For the first time I am confident my Shopify store is in the right hands.”
Rex M., United States · Fiverr, repeat client
