Conversational AI voice agents for inbound customer calls, outbound cart-recovery, and supplier check-ins. Real-time speech with brand-aligned scripts and full guardrails.
Voice AI has crossed the threshold where a real conversation is indistinguishable from a human one for the first 30 to 60 seconds, and acceptable for routine workflows for the duration of most ecommerce calls. We design, build, and operate voice agents for three primary ecommerce use cases: inbound customer support calls, outbound abandoned-cart recovery, and supplier check-ins or order confirmations. Every agent is built on production-grade infrastructure (Vapi, Retell, Bland, or Twilio Voice depending on the use case), trained on your brand voice, and operates within documented escalation paths that hand off to human staff for anything outside the agent's competence.
Everything in this service
Structured discovery to identify which voice-call workflows are right for AI handling: order status, returns triage, abandoned-cart recovery, supplier confirmations, basic support, and escalation paths to humans.
Conversational flow design covering intro, intent capture, knowledge-base lookup, decision points, escalation triggers, and graceful exits. Designed for natural-feeling conversation, not robotic call-tree menus.
Voice selection from premium TTS libraries (ElevenLabs, Cartesia, OpenAI Voice) matched to your brand. Multi-language support where relevant.
Real-time read and write access to your Shopify admin, helpdesk, and CRM. The agent can look up real orders, create tickets, process returns within policy, and log every interaction for review.
Hard limits on what the agent can do (no refunds above $X, no policy exceptions, no commitments outside SOP). Confidence thresholds trigger human handoff. Recording and transcript review for every call in the first 30 days.
Daily transcript review during launch phase. Monthly retraining based on observed conversation patterns. Performance reporting covering handle rate, resolution rate, escalation rate, and CSAT where measurable.
Voice is the highest-touch channel in ecommerce, and the most expensive to staff at scale. Brands at moderate volume face an awkward middle ground: too much voice traffic to handle with the founder, too little to justify a dedicated call center. Voice AI fills exactly that gap. Done correctly, it handles 60 to 80 percent of routine inbound calls without human intervention, freeing your support team to focus on the 20 to 40 percent of calls that genuinely require human judgment. Done incorrectly, it damages your brand fast. The discipline is in scoping the use case correctly, training the agent rigorously, and maintaining tight escalation paths.
We map your current voice traffic, identify the 3 to 5 conversation types that are highest-volume and lowest-complexity, and scope which to automate first.
Agent built in your preferred voice platform, integrated with Shopify and your helpdesk, and trained on 50 to 100 sample conversations from your brand voice documentation.
Agent goes live on a subset of calls with every transcript reviewed by our team. Two-week supervised phase to catch edge cases and refine before full deployment.
Full deployment with ongoing monitoring. Monthly performance reviews and retraining cycles. New conversation types added as volume justifies.
Book a free call and we will scope a voice agent build for your specific call volume and conversation types.